Case:  Petrie’s Electronics Qs

------------------------------------------------- CASE: PETRIES ELECTRONICS Determining Systems Requirements Although the guest trueness remove in at Petries Electronics had gone slowly at first, the preceding(a) few weeks had been fast paced and busy, Jim Watanabe, the project manager, thought to himself. He had dog-tired much of his time planning and conducting interviews with key stakeholders inside the company. He had also worked with the marketing group to put together any(prenominal) focus groups made up of loyal clients, to get slightly ideas about what they would value in a customer verity program. Jim had also spent some time studying customer loyalty programs at other big retail mark and those in other industries as well, such as the airlines, sleep with for their extensive customer loyalty programs. As project manager, he had also supervised the efforts of his squad members. Together, they had collected a owing(p) deal of data. Jim had just finished creating a high-level abridgment of the information into a table he could send to his team members (PE Table 5-1).

------------------------------------------------- PE TABLE 5-1: Requirements and Constraints for Petries Customer Loyalty swan Requirements *   impressive customer incentivesSystem should be able to in effect gunstock customer activity and convert to rewards and other incentives *   uncomplicated for customers to handlingInterface should be intuitive for customer manipulation *   proved performanceSystem as proposed should have been utilise successfully by other clients *  Eas y to implement instruction execution should ! non require outside consultants or extraordinary skills on the helping of our staff or require specialized hardware *   scalableSystem should be easily expandable as the ecstasy of participating customers grows *  Vendor supportVendor should have turn up track record of reliable support and infrastructure in place to provide it| Constraints *  Cost to buyLicenses for one twelvemonth should be under $500,000 *  Cost to...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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